Description
Note: Our customized products need 10-15 working days for customization, So please be patient when you place an order.
Image requirements:
1. Image size not less than 2MB
2. Provide a frontal photo of your pet
Turn your pet dog into a custom shaped pillow that we hand make! This is the perfect gift for dog lovers. Just upload a photo of your dog to create endless possibilities! We have a team with top craftsmanship, that use the highest industrial quality materials and inks. The pillow is double sided, super soft, and machine washable!
FEATURES:
Machine Washable
100% Soft Plush Velvet Polyester Cover
Printed On Front and Back
IMAGE GUIDLINES:
We ask for all our our customers to submit high quality photos for their pillows to get the best results. Your pillow will look exactly like the picture you submit and we only offer refunds for production defects, not for poor images. Please look at the graphic below to see what makes a great picture!
Make sure the picture is taken in great lighting! Have the subject fully in frame unless you do not mind parts are cut off. Always submit a photo that has a high resolution so the pillow does not get pixelated.
How it works?
Size:
S: The longest side is 20cm/ 7.9 inch
M: The longest side is 30cm/ 11.9 inch
L: The longest side is 40cm/ 15.8 inch
XL: The longest side is 50cm/ 19.8 inch
FAQs
US SHIPPING COSTS
Free Shipping On All Orders!
About Delivery Time?
We will send you an email to inform you about the shipping time of your order after we have shipped the goods, usually the delivery time is 7-20 Days. If you do not receive the shipping notification email, please contact us first. We will get back to you within 24-48 hours(M-F).
Customer email: support@willhappys.com
Delivery time is affected by many factors such as destination country, customs, weather, etc. This is what we have been working on to make it better and improve. There will be some delay on the delivery also because of Covid-19.
How to track your order?
We try to send your order number to you within 48 hours. If you already have a tracking number, you can track your parcel here:https://www.17track.net/en.
What happens if I’m not in when my order arrives?
It shall be highly appreciated if you can be at your shipping address for a signature will be asked once the parcel is shipped by express shipping.
But please do not worry if you cannot. Go to the local express shipping company or post office with your tracking NO. to pick up the parcel as soon as possible when you are back home.
Why it says it's delivered while you receive nothing?
Usually, the parcel will be delivered to your shipping address which you left on our order, but your parcel may be delivered at your local post office or shipping company. You may contact them with your tracking Num to pick up the parcel as soon as possible.
If you still can't find the parcel in the shipping company or post office, please contact us as soon as possible, and we will offer you an appropriate solution.
Thanks for your understanding.
How do I change my order?
To change orders please contact our customer service department as soon as possible. We will endeavour to change your order as requested, this may not always be possible as the item may have already been despatched.
Customer email: support@willhappys.com
How can I cancel my paid order?
You can contact us by email in the following format: cancel order reason, your email and Order No. (Order screenshot).
Customer email: support@willhappys.com
Our customer service team will get back to you within 12-24 hours(M-F). Please wait for our reply and do not open a PayPal case immediately after placing an order. We will FOR SURE refund you for unfilled orders.
How do I place a return or exchange?
We always want you to love your items as much as we do! That said, if something isn’t right or you’re not completely satisfied, you can contact us immediately at support@willhappys.com, we will solve it for you within 24-48 hours. Our products have a 30-day quality guarantee. If you want a refund, we will also help you to process it immediately, and the refund amount will be returned to your account within 24-48 hours.
Our customer service team will get back to you within 12-24 hours(M-F). Please wait for our reply and do not open a PayPal case immediately after placing an order. We will FOR SURE refund you for unfilled orders.